What's best for you?
Email: This is normally the best option if you don’t need a lengthy back-and-forth discussion. With email, we can send you things that don’t work over the phone such as links, images, and even personalized tutorial videos.
Phone: If you need a more involved consultation (e.g. if you need help customizing your account) it’s normally best to have the conversation over the phone rather than through a series of emails.